Capability 03 · Coach
Turn your best rep's playbook into everyone's default.
Every call, chat and email scored automatically against your playbook. Live nudges while the rep is on the call. Coaching snippets emailed to managers weekly. No more listening to recordings at 2×.
01 · Score
Every conversation. Auto-scored.
Swiftex grades calls and chats against your custom scorecards — BANT, MEDDIC, your own — with reason codes and clip timestamps.
- 100% coverage vs. 5% manual QA
- Custom scorecards per product
- Exportable to any LMS
● Call review · Rep: K. Menon
Discovery
88
Objection
62
Next-step
95
Compliance
100
02 · Nudge
Live coaching, mid-call.
Real-time whisper prompts when the rep drifts from playbook — competitor mentioned? pricing missed? Swiftex flags it while they can still save the call.
- Real-time objection library
- Manager whisper channel
- Post-call summary to CRM
● Live · 00:03:41
TRIGGER
Competitor “Zoho” mentioned
NUDGE
Use feature-parity battlecard v3
TRIGGER
Budget objection
NUDGE
Pivot to ROI calc · offer pilot
03 · Grow
Coaching that actually changes behaviour.
Weekly coaching digests per rep with 2-min clips of best/worst moments, targeted drills, and benchmarks vs. the top quartile of your team.
- Personalised drills per rep
- Team leaderboards & cohorts
- Coaching ROI dashboard
● Weekly digest · Aug 11
TOP MOMENT
Reframed price obj. (2:14)
GAP
Missed next-step in 4/12 calls
DRILL
Next-step close · 3 scenarios
PEER BENCH
Top Q: 91 · You: 76
Every lead. Every channel. No leakage.
Bring a week of your funnel data. We'll show you where it's leaking and what Swiftex would have caught.