AI lead management that answers in 60s, qualifies in 4 turns, and books before the competition wakes up.
Swiftex captures every inquiry from ads, portals, WhatsApp, voice and walk-ins — enriches it with 40+ signals, scores intent in real time, routes to the right rep, and actually talks to the buyer. No leakage. No “untouched for 3 days.” No CRM data rot.
Lead management, redefined by AI that actually converts.
AI lead management is the practice of capturing, enriching, scoring, routing and engaging sales inquiries using machine learning — without the rule-factory overhead of a legacy CRM. Unlike chatbots that answer FAQs, AI lead management systems hold real conversations, qualify intent, handle objections and book the next step on behalf of the sales team.
Swiftex is purpose-built for this — trained on 40M+ Indian sales dialogues, native to WhatsApp Business API and telephony, and designed for funnels doing 10k–500k leads per month.
A four-stage loop that closes the gap between “lead created” and “meeting booked.”
Lifecycle · single lead
Capture everywhere
Ads, portals, WhatsApp, inbound & missed calls, website forms, walk-ins, email. One unified lead record — no duplicates, no DM spaghetti.
Enrich automatically
Phone validation, past interactions, CIBIL/KYC hooks (BFSI), vehicle/property history, social signals — 40+ attributes appended in under 5 seconds.
Score intent live
Transformer model reads every message and call transcript, infers intent, budget, timeline and objection type. Score refreshes every turn.
Route & engage
Rule + ML routing to the right rep, location or AI agent. If no human responds in the SLA, an AI voice/WhatsApp agent takes over — the lead is never dropped.
Everything a high-volume funnel needs — under one AI execution layer.
Omnichannel capture
Meta, Google, portals, WhatsApp, voice, web, SMS, walk-in. Deduped into one lead.
- Facebook & Google Lead Ads
- WhatsApp Business API
- Inbound / missed call capture
- Marketplace portals (auto sync)
Auto-enrichment
40+ signals appended in real time — no manual look-ups.
- Phone & email validation
- Intent & lifecycle stage
- Vertical-specific data (KYC, vehicle, property)
- Historical interaction context
Intent scoring
Live transformer model — not a static rules engine.
- Per-turn score update
- Objection & urgency detection
- Budget & timeline inference
- Explainable reason codes
Smart routing
Rules + ML — picks the best rep, location, language.
- Round-robin, weighted, skill-based
- Proximity & inventory-aware
- Overflow to AI agents
- Full audit trail per lead
AI engagement
Human-like voice, WhatsApp, email agents — not chatbots.
- 9 Indian languages + English
- Objection handling library
- Live meeting booking
- Seamless human handoff
Attribution & SLA
Every touch tracked — from ad click to closed won.
- Multi-touch attribution
- Rep & channel SLA dashboards
- Leakage reports by stage
- Revenue-back to source
Lead management that executes — not just records.
Traditional CRMs and basic chatbots store data or answer FAQs. Swiftex actually converts the lead. Here’s where the category line is.
| Capability | Swiftex | Legacy CRM | Basic chatbot | Tele-calling team |
|---|---|---|---|---|
| Response time | < 60s, 24×7 | Manual · hours–days | Instant but FAQ only | 8–48 hours |
| Conversation quality | Human-like · 10 langs | — | Scripted bot | Agent-dependent |
| Lead enrichment | 40+ signals, auto | Manual / add-on | — | Manual |
| Intent scoring | Live transformer | Static rules | — | Agent guess |
| Meeting booking | Autonomous | Manual | Basic calendars | Manual |
| Scale | 10k+ concurrent | Unlimited storage | Unlimited chats | Linear with headcount |
| Cost per qualified lead | $0.22–$0.48 | N/A (no engagement) | $0.95–$1.80 | $1.45–$3.60 |
How lead management looks in your vertical.
Test drives, booked automatically.
Ad → WhatsApp → AI voice → test drive slot — in under 4 minutes, across 300 dealer locations.
See automotive → Real estateSite visits, without the leakage.
Enrich with builder RERA data, score intent, route to the nearest sales office, confirm the visit.
See real estate → InsurancePolicy inquiries to qualified proposals.
Capture from portals, qualify sum-assured & age, route to the right advisor, send the proposal on WhatsApp.
See insurance → BankingLoan applications, not cold CIFs.
Pre-qualify against policy rules, collect KYC docs on WhatsApp, hand a fileable application to the RM.
See banking → PlatformThe full Swiftex stack.
Lead management is one capability — Demand Intel, Revenue Intel, Coaching, Customer 360 are built in.
See the platform → Proof47 case studies, named customers.
OEMs, HFCs, life insurers, challenger banks — what they changed and what they measured.
Read case studies →AI lead management, answered.
What is AI lead management? +
AI lead management is the practice of using machine learning to capture, enrich, score, route and follow up with sales inquiries automatically. Instead of rules-heavy CRM workflows, AI systems read every message, infer buyer intent, personalise the next action, and engage the lead within seconds across WhatsApp, voice, email and web.
How is Swiftex different from Salesforce or HubSpot? +
A CRM is a database. Swiftex is an AI execution layer that sits on top of (or replaces) that database. Swiftex actually talks to the lead — via AI voice, WhatsApp and email — the moment an inquiry lands, qualifies intent, books meetings, and writes clean data back to your CRM.
Which channels can Swiftex capture leads from? +
Facebook & Google Ads, website forms, landing pages, WhatsApp Business, inbound calls, missed calls, SMS, email, chatbots, marketplace portals (99acres, PolicyBazaar, CarDekho, etc.), walk-ins and offline events. All unified into one lead record.
How fast does Swiftex respond to a new lead? +
Median first response is under 60 seconds, 24×7, in nine Indian languages plus English. Voice calls are picked up within 8 seconds; WhatsApp replies are sent within 3 seconds.
How does Swiftex score lead intent? +
Every conversation is scored in real time by a transformer model trained on 40M+ Indian sales dialogues. Inputs include source, enrichment data, conversation sentiment, objection type, stated timeline, budget signals and past behaviour. Scores update every turn.
Can Swiftex integrate with my existing CRM? +
Yes. Swiftex has native two-way sync with Salesforce, HubSpot, Zoho, LeadSquared, Freshsales and Kylas, plus webhooks and open APIs for custom CRMs. You can run Swiftex alongside your CRM or as a standalone execution layer.
Is Swiftex suitable for high-volume businesses? +
Yes. Swiftex handles 10,000+ concurrent voice calls and 1M+ WhatsApp sessions per hour. Customers include automotive OEMs, national insurance brokers, real-estate marketplaces and banks running 50k–500k leads/month.
How long does implementation take? +
Typical go-live for a single business unit is 2–4 weeks, including channel setup (WhatsApp BSP, voice numbers), CRM integration, playbook tuning and pilot cohort training.
Every lead. Every channel. Zero leakage.
30-minute live walkthrough. Bring a week of your funnel data — we’ll show you what Swiftex would have caught.