Capability 05 · Unify
One record. Every interaction. Forever.
Identity resolution across email, phone, device, WhatsApp and ad click-IDs. Every conversation, every touch, every consent — stitched into one living customer record your whole team can act on.
01 · Resolve
Identity stitched across channels.
Phone, email, cookie, WhatsApp ID, call recording, chat transcript — Swiftex resolves them into a single customer graph with auditable merge rules.
- Probabilistic + deterministic merges
- Full audit log per entity
- Household & account roll-ups
● Resolved · Customer #84331
PHONE
+91 98••• 32871
EMAIL
arvind@ritec.co
WA ID
wa:9845632871
MERGED FROM
4 records · high-confidence
02 · Timeline
Every touch, in order.
Ads, forms, calls, WhatsApp, site visits, emails — one scrollable timeline with transcripts, attachments and attribution.
- Omnichannel activity stream
- In-context replay of calls
- Journey templates by vertical
● Timeline
Jul 12
Meta ad click · “EV-300 reveal”
Jul 12
Form submit · brochure request
Jul 12
WhatsApp → qualified in 47s
Jul 14
Test drive booked · KPHB
03 · Consent
Consent & privacy, built-in.
DPDP, GDPR and CCPA-ready consent ledgers. Purpose-based data use. Honoured opt-outs across every downstream system in real time.
- Purpose-based consent registry
- Real-time suppression propagation
- Regional data residency
● Consent ledger
MARKETING
✓ opted-in · 2026-07-12
TRANSACTIONAL
✓ implicit
VOICE AI
opt-out · 2026-08-04
DATA REGION
IN-MUM
Every lead. Every channel. No leakage.
Bring a week of your funnel data. We'll show you where it's leaking and what Swiftex would have caught.